Job Description :
- Having in-depth knowledge of Windows, macOS, and Linux operating systems.
- Experience with computer hardware, networking, and software troubleshooting.
- Having knowledge of network protocols and configurations (LAN & WiFi connectivity, including LAN cable crimping)
- Experience with remote desktop applications.
Requirement :
- Minimum Associate Degree in Information Technology, Computer Science, or a related field.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Positive and proactive attitude towards handling issues and challenges.
- Ability to explain technical issues to non-technical users clearly and concisely.
- Willing to work shifting, overtime, and stand by in weekend if necessary
- Previous experience in technical support or a related role is preferred.
